Refund and cancellation policy

Setup fees

• Cancel before we start work (before your onboarding begins) and the setup fee is refunded in full.
• Once work has started, the setup fee isn't refunded, and you keep everything we delivered.

Monthly fees

• Monthly fees are paid at the start of each month for that month's work, and the month you're in isn't refunded if you stop part-way.
• Growth, Complete and Premium have a 3-month minimum; Starter and single services are month to month.
• To stop, tell us 30 days ahead on WhatsApp or in your portal. Nothing is charged after the notice period ends.

If we don't deliver

If a month's plan work isn't delivered as agreed and the delay is ours, we fix it within 7 days. If we can't, we refund or credit that part of the month, whichever you prefer.

Paid yearly

If you paid 12 months up front, you can cancel after the minimum term. We refund the full months not yet started, minus the setup fee that was waived for paying yearly (or the yearly discount you received).

Ads and WhatsApp charges

Ad money goes directly from you to Meta or another platform, and WhatsApp message charges are billed by Meta to your account. Refunds of those follow the platform's own rules; we help you ask for one if something went wrong.

How to ask

Message us on WhatsApp (0329 7111154) or email staff@amanat.cloud with what you paid and why. We reply within 3 working days, and approved refunds are paid within 14 days to the account you paid from. See also our terms.