Terms of service

These terms apply when you use this website or buy a plan or service from Amanat Digital Marketing Agency (“Amanat”, “we”). If we have signed a separate agreement with you, that agreement comes first.

1. What we do for you

We provide the plan or services you choose, as described on our plans page and agreed with you before we start, in writing, on WhatsApp or in your client portal. Your portal shows what we're working on, what we need from you, and what is waiting for your approval.

2. Prices and payment

• Monthly plans are paid at the start of each month. The one-time setup fee is paid before work starts.
• Growth, Complete and Premium have a 3-month minimum, because results take that long. Starter and single services are month to month.
• Pay for 12 months up front and choose one: 10% off every month (the yearly prices on the plans), or the setup fee waived.
• Your ad budget is paid by you straight to Meta, and WhatsApp message charges are billed by Meta to your own WhatsApp account. Neither is part of our fee.
• To stop a plan, tell us 30 days ahead on WhatsApp or in your portal. After the minimum term there's no exit fee.
• Clients outside Pakistan pay in US dollars at the prices shown.
• Prices are shown in Pakistani rupees (US dollars for clients abroad). If a tax applies, it is shown on your invoice.
• If a payment is more than 10 days late, we may pause work until it is paid. We tell you before we do.
• We may change our prices for new terms. Your current price stays the same until your current term ends, and we tell you at least 30 days before any change.

3. Minimum term and stopping

Growth, Complete and Premium run for at least 3 months. After that, and for Starter and single services at any time, you can stop by telling us 30 days ahead. See the refund and cancellation policy for what is refunded.

4. Ads and platform charges

Your ad budget is paid by you directly to Meta (or another platform) from your own payment method; our fee covers our work, not the ad spend. WhatsApp message charges are billed by Meta to your own WhatsApp account. Platforms set their own prices and rules, and can change them.

5. What we need from you

• Accurate information about your business: prices, stock, offers, timings and claims. You are responsible for it being true.
• Access to your accounts as a partner or manager (never your passwords).
• Photos, videos and other material you have the right to use, and the consent of any person shown in them.
• Approvals and answers within a reasonable time. Work waiting on you moves when you reply.

6. Approvals

Posts, ads, website pages and other client-facing work go out only after you approve them in your portal, unless you tell us in writing that certain routine items (for example, weekly posts in an approved plan) can go out after our own check.

7. Results

We promise the work: done well, on time and as agreed. We don't promise sales, rankings, followers, leads or reviews, because nobody can honestly promise those.

8. AI in our work

We use AI to research, draft and produce work, and a person checks it before it reaches you. Fully AI-made visuals are labelled. We never use AI to change how your real products look. Details are in how we use AI.

9. Who owns what

• Your domains, pages and accounts are in your name and stay yours.
• Once paid for, the content we make for you (posts, copy, videos, designs, your website) is yours to use.
• Our own methods, templates, tools and software stay ours. Software we license to you is covered by its own terms.
• We show your work in our portfolio only with your permission.

10. Confidentiality and your data

We keep your business information confidential and use it only to do your work. How we handle personal data is in our privacy policy.

11. Platform decisions

Facebook, Instagram, WhatsApp, Google and other platforms can review, limit or remove accounts, pages and ads under their own rules. We follow those rules and help you respond, but we can't control platform decisions.

12. Responsibility

If something goes wrong because of our work, we fix it first. Our total responsibility for any claim is limited to the fees you paid us for the affected service in the 3 months before it happened. We aren't responsible for losses caused by platform outages or decisions, or by information you gave us that wasn't accurate.

13. When a plan ends

We hand over your files and remove our access to your accounts, or you remove it yourself at any time. Your website stays yours; if we host it, we help you move it or keep hosting it under website care.

14. Changes and law

We may update these terms; the date at the top shows when. Changes apply from the next billing month. These terms are governed by the laws of Pakistan. If we disagree, we'll first try to settle it by talking; see raising a concern.