Comment and DM management, with enquiries sent to WhatsApp
We answer comments and direct messages on your pages from a list of answers you've approved. A person checks every reply, and real enquiries are passed on to your WhatsApp.
What you get
- A list of approved answers for the questions you get most
- Replies to comments and direct messages on Facebook, Instagram and TikTok
- Real enquiries passed to your WhatsApp with what the person asked
- Complaints and anything sensitive sent to you, not answered from a template
- Spam, scams and abuse hidden, following rules you agree
- A monthly note on what people asked most
How it helps your kind of business
Tap your business. You'll see the problem we hear most, what we'd do, and what you'd get.
Everyone comments “price?” without saying the size, wood or finish?
- What we do
- We reply from your approved answers and ask which piece, the size and the wood, then move the chat to your WhatsApp with those details. Prices are given only if you've approved them.
- What you get
- Replies to “price?” comments, with enquiries passed to your WhatsApp with the piece and size noted.
Everyone comments “price?” without saying the size, wood or finish?
- What we do
- We reply from your approved answers and ask which piece, the size and the wood, then move the chat to your WhatsApp with those details. Prices are given only if you've approved them.
- What you get
- Replies to “price?” comments, with enquiries passed to your WhatsApp with the piece and size noted.
How it works
What the AI drafts, what a person checks, step by step.
- Step 1
We agree the answers
We list the questions you get most and agree the answers with you, including what we must never answer.
- Drafts answers from your past comments, messages and business details
- Goes through every answer with you until it's right
- Step 2
Questions come in
When someone comments or sends a message, the agent drafts a reply from your approved answers.
- Drafts the reply and spots enquiries and complaints
- Checks every reply before it is sent
- Step 3
Enquiries go to you
Price, booking and order questions are sent to your WhatsApp with what the person asked.
- Writes a short note of what the person wants
- Passes complaints and anything unusual straight to you
- Step 4
The list keeps up
New questions are added to the list once you've approved the answer.
- Spots new questions that keep coming up
- Asks you for the answer and adds it
What we need from you
Never your passwords. Access is always an invite you control.
- Facebook Page and Instagram access through Meta partner access in your Business settings. No passwords.
- TikTok, if we reply there: we connect it together on a short call, and you log in yourself
- The questions customers ask most, and how you answer them
- How replies should sound, which language, and anything we should never discuss
- Current offers and prices you're happy for us to share
- The WhatsApp number where enquiries should go, and who will answer it
Questions
Who actually sends the replies?
The agent drafts each reply from your approved answers. A person on our team checks it and sends it. Anything the list doesn't cover goes to you.
What happens with complaints?
We don't argue or make promises for you. We reply politely, ask the person to message you on WhatsApp, and pass it to you.
Will you delete bad comments?
No. We only hide spam, scams and abuse, following rules you agree. Honest criticism stays, and we pass it to you to answer.
Ready when you are.
Message us about comments & dm replies. A person replies.