WhatsApp follow-ups and reminders people agreed to get
The assistant follows up enquiries that went quiet and sends appointment or payment-due reminders. It messages only people who agreed to receive them, and only with messages WhatsApp has approved. No spam, and no bulk messages to bought lists.
What you get
- Follow-up and reminder messages written with you and approved by WhatsApp
- A clear way for customers to agree to messages, and to stop them any time
- Reminders sent at the times you choose, such as the day before an appointment
- Follow-ups for quiet enquiries, spaced so customers don't feel chased
- Replies handled by the assistant or passed to your team, like any other chat
- A record of who agreed, and who asked to stop
How it helps your kind of business
Tap your business. You'll see the problem we hear most, what we'd do, and what you'd get.
Floods or a road closure hit the news, and guests postpone and never rebook?
- What we do
- Guests who postponed and agreed to hear from you get a follow-up when you're ready, and booked guests who agreed get an arrival reminder with directions and check-in time.
- What you get
- Follow-ups for postponed guests and arrival reminders, sent only to guests who agreed, with replies passed to your front desk.
Floods or a road closure hit the news, and guests postpone and never rebook?
- What we do
- Guests who postponed and agreed to hear from you get a follow-up when you're ready, and booked guests who agreed get an arrival reminder with directions and check-in time.
- What you get
- Follow-ups for postponed guests and arrival reminders, sent only to guests who agreed, with replies passed to your front desk.
How it works
What the AI drafts, what a person checks, step by step.
- Step 1
Agree the messages
We agree which follow-ups and reminders you need, and write each one with you.
- Drafts the messages in English, Urdu or Roman Urdu
- Agrees the wording with you and sends each message to WhatsApp for approval
- Step 2
Collect agreement
Customers agree to receive messages in the chat, on a form or at your counter, and we keep a record.
- Asks customers in the chat if they want reminders, and records the answer
- Checks that every list we message is made only of people who agreed
- Step 3
Send on time
Reminders and follow-ups go out at the times you set, one customer at a time.
- Sends each message when it's due and answers simple replies
- Your team takes over any reply that needs a person
- Step 4
Stop means stop
Anyone who asks to stop is taken off, in their own words or with one tap.
- Removes them from every follow-up and reminder
- Checks the stop list every week
- Step 5
Check every week
A person at Amanat looks at replies and stops, and adjusts the messages once you approve.
- Counts replies, stops and messages that didn't arrive
- Reviews them with you and suggests changes
What we need from you
Never your passwords. Access is always an invite you control.
- A WhatsApp number connected to Meta's WhatsApp Business Platform, Meta Business verification and partner access (no passwords). Already done if you have our AI assistant
- Which reminders and follow-ups you want, and when they should go
- Your customers' agreement to receive messages. We help you ask for it; we never message bought or borrowed lists
- Appointment, booking or due-date details from your calendar or sheet
- A payment method on your WhatsApp account for Meta's charges on these messages. You add it yourself
Questions
Can you send offers to all my contacts?
No. We only message people who agreed to hear from you, and only with templates WhatsApp has approved. Bulk messages to bought lists break WhatsApp's rules and can get your number restricted.
Does Meta charge for these messages?
Yes. Reminders and follow-ups are template messages your business starts, and Meta charges for each one delivered, at its rate for the customer's country. The exception: when a customer comes to you from a Click-to-WhatsApp ad and you reply in time, Meta opens a free window of up to 7 days in which it doesn't charge for your messages. You pay Meta directly, from your own payment method.
Why can't the assistant just message anyone, any time?
WhatsApp allows normal replies only for 24 hours after a customer's last message. After that, a business can only start a chat with a template WhatsApp has approved, sent to someone who agreed.
Ready when you are.
Message us about follow-ups & reminders. A person replies.